Ongoing training…is freely available as a Wysdom customer. So if you have new staff or just need a refresher on something just ask and we’ll arrange it
Clinical-training… is the key to answering many support issues. Wysdom does not just employ techies who have read a book and know how to ‘Google’
Real people… answer the support lines at Wysdom. You don’t need to submit a request for a call-back or talk to an AI web-chat bot
Three more key reasons why Wysdom is the only choice…
CloudPlus Software SupportWhen you have a question or a problem to report you can rest assured that we will always do our best to help you, and as quickly as possible… that’s what you are paying for after all.Wysdom has always had a reputation for its superior level of support and that continues to be the bedrock of our relationship with our customers.
CloudPlus Hardware SupportYour CloudPlus unit is unlikely to fail or have issues in general but if it does we will fix it or replace it as part of your subscription so don’t hesitate to report any concerns.It will need the filter behind the front cover replacing at times or you may have a disk failure. Your User Manual has all the instructions.
Training SupportUnlimited training over the Internet is free for all customers. You can arrange a webinar session with support anytime for new staff or refresher training.
Annual On-Site VisitWe know that personal relationships with our customers is vital. With this a Wysdom priority we plan to visit every site once a year to look at how you are getting on with CloudPlus and how you can maximise the system benefits. This could be doing something a little different or using a function you don’t even know exists to make your workflow better; or indeed anything you just want a bit of help with. This is not charged for… it’s what we do.
Q&A NotebookWhen you are busy don’t forget you can always make a quick note in your Q&A Notebook so you remember to ask support about a topic that is not important enough to raise a new support ticket but you would really like an answer to next time you are talking to us… easy.